Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What is Airlло Mobile UK?

  Airlло Mobile UK is a UK-based eSIM service providing digital mobile data plans for international travellers. We offer plans for over 100 countries through our network of partner operators.

• How is Airlло Mobile UK different from other eSIM providers?

  We focus on transparency, clear pricing, and comprehensive documentation. Our website provides detailed information about every plan, including coverage maps, speed specifications, and fair use policies.

• Can I use my eSIM in multiple countries on one plan?

  Yes, if you purchase a regional or global plan. Single-country plans are limited to one country. Check the plan details to confirm which countries are included.

• What should I do if my eSIM stops working abroad?

  First, check that your device is set to use the eSIM for data. If the issue persists, try toggling aeroplane mode on and off. If still unresolved, contact support at [email protected].

• Can I buy a plan as a gift for someone else?

  Yes. You can purchase a plan and forward the QR code email to the recipient. Ensure the recipient's device is eSIM-compatible before purchasing.

• What is the maximum data allowance available?

  Our largest global plan offers 20GB of data valid for 30 days. For higher data requirements, consider purchasing multiple plans or contacting us for a custom arrangement.

• Do you offer plans for children's devices?

  Our plans are available for any eSIM-compatible device. Parental guidance is recommended when setting up eSIM on a child's device.

• What is your privacy policy regarding my data?

  We collect only the data necessary to provide the service. We do not sell personal data to third parties. Full details are in our Privacy Policy page.

• How do I update my billing information?

  Billing information is managed through our payment processor. Contact support at [email protected] to update your details or request a receipt.

• What languages is customer support available in?

  Our primary support language is English. We can also assist in basic French and Spanish via email.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.